Houston Junk Removal: Customer Service - A Lost Art?

Over the past 20 years, it seems that customer service has taken a back seat to profit.  Back in the 1950’s and 1960’s business owners took great pride in customer service and retaining their customers.  A handshake back then was better than a signed contract today.  The saying that “The customer is always right” was a rule and not just a cliché. 

Today, companies are more concerned about their bottom line than they are about their customer satisfaction.  They often seem to think that THEY are doing YOU a favor by having you as a customer!  Things like being on time, being courteous, being considerate and being good at what you do are now things of the past.  What ever happened to getting the job right the first time?    

Well, for what it’s worth, It’s Junk is bringing back customer service.  It starts by us calling you to confirm your junk removal appointment.  Once we are on our way to your house/business, we call you again to let you know exactly what time (not a two hour time window) that we will be arriving.  At your location, we quickly and efficiently remove your junk being careful not to damage non-junk.  Afterwards, we thoroughly sweep the area clean of any debris left by the removed junk.  We then ask you to inspect the area to verify that we picked up everything that was junk.  Lastly, if we feel that any of the removed items are reusable, we will provide you with a Goodwill donor receipt so you can write off your donation on your income tax return.  When the job is done, you definitely know that we care about your business.  And because you are happy, there is a much greater chance of winning your repeat business and of you referring us to your friends and family.  Customer service is definitely a win/win concept that needs to brought back by all American companies!

So, if you need junk removal, and you want to experience excellent customer service, call 281-ITS-JUNK today!